Refund policy

# Refund Policy

**Last updated: September 22, 2026**

At Simply 3D Prints, we want you to be happy with your purchase. This Refund Policy explains how returns, refunds, cancellations, statutory withdrawal rights, and digital products are handled.

## Returns

We offer a **14-day return period** for eligible physical products, subject to the terms below and any additional statutory rights that may apply to your purchase.

The return period starts from the date your order is delivered.

To be eligible for a return, your item should be in the same condition in which you received it, unused or only inspected as reasonably necessary, and returned with any accessories or components supplied with the product.

Please include sufficient information with your return so that we can identify your order.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

## Return shipping

Unless the product is defective, damaged, incorrect, or we are otherwise legally required to cover the return costs, **you are responsible for arranging and paying for return shipping**.

We recommend using a tracked shipping service. We cannot be responsible for return shipments that are lost before reaching us.

For returns made under the EU statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods unless applicable law requires otherwise.

## Returns & Cancellations

You can submit a return or cancellation request through your **customer account**:

https://account.simply3dprints.com

Sign in using the email address associated with your order and select the relevant order.

Depending on the status of your order and the rights applicable to your purchase, you can submit a cancellation request for an order that has not yet been fulfilled or a return request for an eligible fulfilled order.

You can also access this service through the **Returns & Cancellations** link in the footer of our online store.

You can contact us at **info@simply3dprints.com** if you have questions or need assistance.

Please do not send products back without sufficient information for us to identify the order.

## Damaged, defective or incorrect items

Please inspect your order when it arrives.

If an item is damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at **info@simply3dprints.com**.

Please include your order number and, where relevant, photographs showing the problem.

If the product is defective, damaged or incorrect, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include replacement, repair, refund, or reimbursement of reasonable return shipping costs.

These rights are separate from the 14-day return period and are not limited by it.

## Custom and personalized products

Products that are made specifically to your specifications or clearly personalized may not be eligible for the statutory right of withdrawal where applicable law provides an exception for such products.

A product is not considered excluded from statutory withdrawal rights merely because it is manufactured or 3D printed after an order is placed. Any statutory exception will only be applied where the legal requirements for that exception are met.

This does not affect your rights if the product is defective, damaged, incorrect, or does not conform to the agreement.

## Digital products and STL files

Digital products, including STL files, are supplied electronically and are **not physically shipped**.

For consumers in the European Union and other jurisdictions with a statutory right of withdrawal for digital content, you may lose your right of withdrawal once delivery of the digital content has begun, but only where the legal requirements for doing so have been met.

Where required by law, before immediate delivery begins we will ask for your **explicit consent** to begin supplying the digital content during the withdrawal period and your acknowledgment that you thereby **lose your right of withdrawal once supply of the digital content begins**.

If those legal requirements have not been met, your statutory rights remain unaffected.

Because digital files cannot normally be returned once access or delivery has begun, refunds for digital products are generally not available after valid immediate delivery has started and the applicable withdrawal right has been lost.

If you experience a technical problem with a digital file or believe you received the wrong file, please contact us at **info@simply3dprints.com** so we can help.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

## European Union right of withdrawal

If you are a consumer in the European Union, you generally have a statutory right to withdraw from an eligible distance contract without giving a reason.

For eligible physical goods, the statutory withdrawal period is generally **14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods**.

Where an order contains multiple goods delivered separately, the applicable period generally starts when the final item in the order has been delivered.

Nothing in our return policy reduces or replaces your statutory rights.

### Electronic withdrawal

EU customers can exercise their right of withdrawal electronically through our **Returns & Cancellations** function.

You can access this function through the **Returns & Cancellations** link in the footer of our online store or through your customer account:

https://account.simply3dprints.com

Sign in using the email address associated with your order and select the relevant order.

For eligible orders that have not yet been fulfilled, you can submit a cancellation request. For eligible fulfilled orders, you can submit a return request during the applicable return period.

After submitting an electronic withdrawal request, you will receive an electronic confirmation of your request.

You may also exercise your statutory right of withdrawal by sending us an unequivocal statement informing us of your decision to withdraw before the applicable withdrawal period expires. You can contact us at **info@simply3dprints.com**.

Where a valid statutory withdrawal applies, you must return the goods within **14 days after notifying us of your withdrawal**, unless a different period is required by applicable law.

You are generally responsible for the direct cost of returning the goods unless applicable law requires otherwise.

You may inspect and handle goods only to the extent necessary to establish their nature, characteristics and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

## Cancellations before fulfillment

If your order has not yet been fulfilled, you can submit a cancellation request through our **Returns & Cancellations** function.

Go to:

https://account.simply3dprints.com

Sign in using the email address associated with your order, select the relevant order, and follow the instructions to submit your cancellation request.

EU consumers can also use this function to exercise their statutory right of withdrawal where that right applies.

You can also contact us at **info@simply3dprints.com** if you need assistance.

For digital products, delivery may begin immediately after purchase where you have provided any consent and acknowledgment required by applicable law.

## Refunds

Once we receive and inspect your return, we will process any refund that is due.

Approved refunds will be issued to your **original payment method**, unless otherwise agreed or required by law.

Please allow additional time for your bank, credit card provider or payment provider to process and display the refund.

Where you exercise a statutory right of withdrawal, we will refund payments as required by applicable law, including standard outbound delivery costs where legally required.

Additional delivery costs resulting from your choice of a more expensive delivery method than our standard delivery option do not have to be refunded where permitted by law.

For EU statutory withdrawals, reimbursement will be made without undue delay and no later than **14 days after we are informed of your decision to withdraw**, subject to any lawful right to withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back.

## Sale and discounted items

Sale or discounted items are subject to the **same statutory consumer rights** as other products.

Any additional return rights offered by Simply 3D Prints do not limit rights that cannot legally be excluded.

## Refunds to the original payment method

Refunds are normally returned to the original payment method used for the purchase.

If a refund to the original payment method is not possible, we will contact you to determine an appropriate alternative.

## Contact

If you have any questions about returns, cancellations, refunds or your statutory rights, please contact us:

**Simply 3D Prints**  
Mezenlaantje 2  
1861 ME Bergen  
The Netherlands

**Email:** info@simply3dprints.com