Shipping & Delivery Policy

Last updated: September 15, 2026

This Shipping & Delivery Policy applies to physical products purchased from Simply 3D Prints and should be read together with our Terms of Service and Refund Policy.

Shipping from the Netherlands

All physical products are shipped from:

Simply 3D Prints
Bergen, The Netherlands

Many of our products are designed, 3D printed, assembled and checked in-house before shipping.

Processing time

Some products are produced or assembled after an order is placed.

The applicable processing or estimated shipping information shown on the product page or during checkout applies to your order.

Once your order has been prepared and handed over to the carrier, you will receive shipping or tracking information where tracking is included with the selected shipping method.

Shipping options and costs

Available shipping methods and shipping costs are calculated based on factors such as:

• destination;
• package size and weight; and
• available shipping services.

The shipping options and prices currently available for your order are shown during checkout.

Where a product qualifies for free shipping, this will be indicated on the product page or during checkout.

Delivery times

Delivery times shown on our website or during checkout are estimates unless expressly stated otherwise.

Estimated delivery time consists of both our processing time, where applicable, and the carrier's transit time.

Actual delivery times may vary due to factors outside our reasonable control, including carrier delays, customs processing, public holidays, severe weather and local delivery conditions.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided after your order has been prepared for shipment.

Tracking information may not become active immediately after a shipping label is created. It can take some time before the first carrier scan appears.

International shipping

We ship to many international destinations. The destinations currently available for delivery are shown during checkout.

Availability of shipping to a particular country may change due to carrier availability, customs requirements, sanctions, regulatory restrictions or other circumstances.

If no shipping option is available for your destination during checkout, please contact us at info@simply3dprints.com.

Customs, VAT, duties and import charges

International orders may be subject to VAT, import duties, customs charges, carrier handling fees or other taxes and charges depending on the destination.

Where taxes, duties or other charges are collected by Simply 3D Prints during checkout, this will be indicated as part of the checkout process.

Where such charges are not collected during checkout, they may be charged to the recipient by customs authorities, postal operators or other carriers before or upon delivery.

Customers are responsible for applicable import requirements and charges that are not collected by us during checkout.

Customs processing may cause additional delivery delays.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible at info@simply3dprints.com.

We cannot guarantee that an address can be changed once an order has been processed or handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Delayed shipments

If we become aware of a significant delay before your order has been shipped, we will contact you where appropriate.

Once an order has been handed over to the carrier, delays may occur that are outside our direct control.

Your statutory consumer rights remain unaffected.

Lost or damaged shipments

If your shipment appears to be lost or arrives damaged, please contact us at info@simply3dprints.com with your order details.

For damaged shipments, please retain the product and packaging and, where possible, provide photographs so that we can investigate the issue with the carrier.

Nothing in this policy limits your statutory rights regarding delivery or products that arrive damaged or do not conform to the agreement.

Digital products

Digital products, including STL files, are delivered electronically and are not physically shipped.

No physical shipping charges apply to digital-only products unless expressly stated otherwise.

Please refer to the relevant product page for information about delivery and access to digital files.

Returns

For information about returns, withdrawal rights and refunds, please see our Refund Policy.

Contact

If you have questions about shipping or delivery, contact us at:

Simply 3D Prints
Mezenlaantje 2
1861 ME Bergen
The Netherlands
Email: info@simply3dprints.com